Return Policy

Order Processing Time: Orders will be processed within 1–3 days of the customer placing the order.
To cancel an order, please submit a cancellation request within 1 day of payment.

Please note the following additions to our return policy:
Order Cancellation:
If a buyer requests to cancel an order **after the item has shipped**, we must first recall the shipment. Once the recall is successful, we will issue a full refund within 1–2 days; the refund will be returned to your original payment account.
If a buyer requests cancellation **before the item ships** (and within the website's specified cancellation window), the order can be successfully cancelled; the refund will be returned to the buyer's original payment account.

If a return is initiated due to customer preference or reasons attributable to the customer, the customer is responsible for the associated shipping costs. The specific cost depends on the courier service you choose.

If the received item is damaged or incorrect due to an error on our part, the customer is not required to pay for shipping.

We accept returns within 15 days; you may request a return within 15 days of receiving the item.

To be eligible for a return, the item must be in the same condition as when you received it—unworn or unused, with tags intact, and in its original packaging with all accessories included. Please contact us via email before initiating the return process.

Damages and Issues

If an item is damaged, defective, or incorrect, you must report the issue within 15 days of delivery. Please inspect your order immediately upon receipt; if you discover any defects, damage, or errors, please contact us promptly so we can assess the issue and provide a solution. For orders involving these issues, you may choose between a full refund or a replacement.

Exceptions / Non-returnable Items

Certain types of items cannot be returned; these include, but are not limited to, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as cosmetics). We do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions regarding specific items.

Unfortunately, we do not accept returns for sale items or gift cards. Exchanges:

The fastest way to get the product you want is to return your current item first. Once your return request is approved, you can place a separate order for the new product. We do not currently offer direct exchanges.

Refunds:

We will process a full refund within 5 to 7 business days after receiving and inspecting the returned item. Once approved, the funds will be automatically returned to the payment account used for the original order. Please note that it may take some time for your bank or credit card company to process and post the refund.

Chargebacks and Payment Disputes:

Please contact us via email before initiating a chargeback or payment dispute, as we can often resolve issues directly without such measures. Once a chargeback or payment dispute is initiated, the transaction funds are frozen, making it impossible for us to process a refund or issue proof of refund. We reserve the right to decide on, limit, refuse, or reject customer return requests at any time based on the following criteria:

Unusual or frequent return behavior exhibiting characteristics of "wardrobing" (i.e., purchasing items for short-term use with the intent to return them);

Unusual or frequent returns involving items that have been worn, altered, washed, damaged, or are missing accessories; or

Potential fraudulent or criminal activity. We also reserve the right to refuse service (including in-store and online services) to any customer or legal entity exhibiting such behavior.

Return Address:

Room 204, Building 3, No. 2 Hongfeng Road, Jiangxia, Baiyun District, Guangzhou City